Dermox is committed to uncompromising quality and customer satisfaction. All our products are backed by a 100% Satisfaction Guarantee.

  1. How do I track my order?

    Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “” to your email address book. If need assistance, please call +92 302 1235107 or email us at

  2. What are the shipping charges & time?

    We currently offer Free Standard Shipping if your order is over Rs. 2000/. Shipping may take up to 7 working days.

  3. What are the exchange, return and refund policies for

    Any product may be returned within 7 days of purchase. For any product that you are not satisfied with, please call +92 320 2583371 or email us and you’ll receive instructions on how to get an exchange or a refund.
    If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

For more details view our Returns & Refund Policy

  1. How do I return Dermox products if purchased from a different store?
    If you purchased Dermox products online on another website, please follow the instruction on that site for returns and refunds.
    If you purchased Dermox products at one of our retailer partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.