Dermox is committed to uncompromising quality and customer satisfaction.

What are the exchange, return and refund policies for

  1. If the customer does not understand the product, he can return the product within 7 days and get his money back.
    2. If the customer wants to return the defective product and buy another product for the same price, he can do so within 7 days.
    3. If a customer receives a defective item, he can exchange or return it by providing proof of the defective product.

Note: Refunds will be credited to the customer’s bank account within 7-14 working days.

Option 1

You can return your products directly to Dermox, Karachi, once we receive your products at Dermox we will return your amount to your Bank Account / Easy Paisa / Jazz Cash within 14 working days.

Option 2

Our partner courier will pick it up from your delivery address. Once we receive your products at Dermox, We will deduct Rs 150 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.

If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

How do I return Dermox products if purchased from a different store?

If you purchased Dermox products online on another website, please follow the instruction on that site for returns and refunds.

If you purchased Dermox products at one of our retailer partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.


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