FAQ’S

Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to info@dermox.com.pk

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 10-12 hours!

To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Proceed to the checkout page, where you’ll provide your shipping and payment information. Finally, review your order details and confirm the purchase.
We accept only Cash On Delivery.
The delivery time depends on your location. Once shipped, the estimated delivery time is typically 4 to 5 business days.
1. If the customer does not understand the product, he can return the product within 7 days and get his money back. 2. If the customer wants to return the defective product and buy another product for the same price, he can do so within 7 days. 3. If a customer receives a defective item, he can exchange or return it by providing proof of the defective product.
Note: Refunds will be credited to the customer’s bank account within 7-14 working days.
We understand that circumstances may change. If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.
You can reach our customer support team by [phone/email/live chat] during our business hours, Alternatively, you can submit your inquiry through the Contact Us page on our website, and we will respond to you as soon as possible.